Frequently Asked Questions

Both my mother-in-law and our family recently used this moving company and were very impressed with their work. The movers were very hard-working, didn’t dawdle or waste time, and didn’t damage anything. The workers were polite and professional. We would... read moreBoth my mother-in-law and our family recently used this moving company and were very impressed with their work. The movers were very hard-working, didn’t dawdle or waste time, and didn’t damage anything. The workers were polite and professional. We would recommend this moving company to anybody. I’d give them a five-star rating!

Linda Wright read less

My recent move was made so much easier with the services of HD Auston. Great care was taken to be sure my belongings were shipped safely and securely. My house was set up and ready when the men finished. Thank you.

These guys are awesome. I had a very large hot tub they had to move down from a six foot high deck. They had it off within an hour and headed to the destination. Very nice and capable people.

Great experience. Arrived on time, were friendly, efficient, and careful. Thanks much!

Had a Loom & Leaf mattress delivered by HD Auston (Loom & Leaf's pick, not mine). Delivery guys were fine, they brought it in the house and removed the old one without any problems. However, they arrived in the pouring... read moreHad a Loom & Leaf mattress delivered by HD Auston (Loom & Leaf's pick, not mine). Delivery guys were fine, they brought it in the house and removed the old one without any problems. However, they arrived in the pouring rain and would have walked all over our white carpeting with their wet shoes had I not provided an old towel at the doorway and insisted they use it. That was minor but am mentioning it as Loom & Leaf advertises their product delivery service to be "white glove delivery!" Ha! Other than that, delivery guys were courteous and accommodating. Major issue I had is with their scheduler. He called afternoon before to advise a delivery window of between 12 and 4. I said I had a lunch meeting scheduled for the day of delivery and asked if they could they make the delivery late in the window of time offered rather than earlier as I did not wish to cancel the meeting. No, they absolutely could not do that. Their scheduler assured me delivery would likely occur early in that window, probably within the 12 to 12:30 time frame. He acted like there was absolutely no choice in matter. Delivery guys actually showed up at 5:15 pm! To say the least, not thrilled with sitting around waiting for 5 hours for them to show up. I called scheduler to find out what went wrong but he had left for the day. Three days later he called back. Said not his fault, he has no control. Not even the slightest of an apology was offered. Additional later note: the scheduler's supervisor called me the next day and apologized. He investigated, said the rain and a longer than expected delivery at a customer put them way behind that afternoon. Said he is taking steps for future to ensure customers are advised promptly when they won't be able to make the initial delivery indication. He tried to make it right and I appreciated that response. read less

Three strong, young gentlemen arrived at my house, quickly and carefully packed my furniture into a truck. They were careful, courteous, and efficient. They left, I left and arrived at my new home about 2 minutes before the... read moreThree strong, young gentlemen arrived at my house, quickly and carefully packed my furniture into a truck. They were careful, courteous, and efficient. They left, I left and arrived at my new home about 2 minutes before the truck arrived, and they reversed the process. All was accomplished quickly and in good order. My biggest concern was for my baby grand piano, but I need not have worried at all. They took very good care of it - and the price was very reasonable. read less

They answered the phone (unlike others). Responded promptly (unlike others). Gave a fair quote (unlike others - see the pattern? :-)). Showed up on time. Very nice, polite guys. Professional. Move went without a hitch. Company called and followed up... read moreThey answered the phone (unlike others). Responded promptly (unlike others). Gave a fair quote (unlike others - see the pattern? :-)). Showed up on time. Very nice, polite guys. Professional. Move went without a hitch. Company called and followed up after the move. As good as it gets - I definitely recommend them. read less

Moving is usually a hectic experience, but these movers did everything possible to make our move as easy as possible. From the initial estimate, scheduling, packing, moving to storage and then to our new home the management and the movers... read moreMoving is usually a hectic experience, but these movers did everything possible to make our move as easy as possible. From the initial estimate, scheduling, packing, moving to storage and then to our new home the management and the movers were professional, cheerful, helpful and took the greatest care of our things. We would definitely recommend HD Austin Moving Systems to our friends and family. read less

Exceptional experience with HD Auston Moving. I received a reasonable bid for moving a few pieces of furniture within the state of SC. Every phone call was returned, followed up with emails when requested. The move was... read moreExceptional experience with HD Auston Moving. I received a reasonable bid for moving a few pieces of furniture within the state of SC. Every phone call was returned, followed up with emails when requested. The move was flawless. Polite, punctual, trustworthy movers delivered a china cabinet and table in perfect condition. I have already recommended them to friends. read less

Our family was lucky enough to use HD Auston for our last move. Their team was very professional, courteous and was willing to go the extra mile to make our move seamless. Due to weather and the job... read moreOur family was lucky enough to use HD Auston for our last move. Their team was very professional, courteous and was willing to go the extra mile to make our move seamless. Due to weather and the job being a little more than what was expected, the job wound up taking an additional 1/2 day and man power. The owner (Hardy) was willing to stick to what he quoted and only charged the preset amount. He is a man of character and integrity. Although, I plan to never t move again- I would certainly use HD Auston if we do. Highly Recommend!!! read less

Someone recommended Hardy Austin moving to me, and I am sure glad they did. From the first phone call I made to them to the last piece of furniture was in my house Hardy handled everything from the planning and... read moreSomeone recommended Hardy Austin moving to me, and I am sure glad they did. From the first phone call I made to them to the last piece of furniture was in my house Hardy handled everything from the planning and logistics to the trucks and crew. They did a great job at a fair price. I would highly recommend them. read less

We had a great experience with Auston Movers! Friends had used them a couple of times and highly recommended them. They are professional, yet kind and friendly. The guys arrived promptly and worked very hard. They wrapped all our furniture... read moreWe had a great experience with Auston Movers! Friends had used them a couple of times and highly recommended them. They are professional, yet kind and friendly. The guys arrived promptly and worked very hard. They wrapped all our furniture carefully and treated it as though it was theirs or their Mom’s! We would definitely use them again. 🥰 read less

HD Auston movers did a wonderful job of moving a trundle bed from a neighbors house to mine. Would not have been able to get this nice item for my guest room if not for them. We all... read moreHD Auston movers did a wonderful job of moving a trundle bed from a neighbors house to mine. Would not have been able to get this nice item for my guest room if not for them. We all have small cars and not much muscle. Thanks HD movers for a job well done! read less

Auston Moving is an exemplary company. From the first time I spoke with them to the end of the process, they were responsive, thorough snd attentive. My move was carried out perfectly. I recommend this company highly.

They showed up on time, were very friendly, and they did a wonderful job!

They showed up on time, were very friendly, and they did a wonderful job!

HD Auston Moving Systems did a fantastic job helping my Mom move back in June 2020. All of the guys from the moving crew were very professional and super helpful. They went above and beyond with moving and assembly everything... read moreHD Auston Moving Systems did a fantastic job helping my Mom move back in June 2020. All of the guys from the moving crew were very professional and super helpful. They went above and beyond with moving and assembly everything for my Mom. Will definitely be using them for moving in the future. read less

HD Auston Moving Systems did a fantastic job helping my Mom move back in June 2020. All of the guys from the moving crew were very professional and super helpful. They went above and beyond with moving and assembly everything... read moreHD Auston Moving Systems did a fantastic job helping my Mom move back in June 2020. All of the guys from the moving crew were very professional and super helpful. They went above and beyond with moving and assembly everything for my Mom. Will definitely be using them for moving in the future. read less

So awesome. Professional. Courteous. Very careful with our belongings. Cant recommend highly enough.

HD Auston was simply awesome. Adam, Curtis and Rick figured out a way to fit everything in the truck, through the doors and where it belonged while taking care of both the items and our house. From figuring out how... read moreHD Auston was simply awesome. Adam, Curtis and Rick figured out a way to fit everything in the truck, through the doors and where it belonged while taking care of both the items and our house. From figuring out how to fit a treadmill through 3 separate doors, to rebuilding beds these guys were awesome. Cannot recommend them enough. Great guys, great work, great price. read less

HD Auston was simply awesome. Adam, Curtis and Rick figured out a way to fit everything in the truck, through the doors and where it belonged while taking care of both the items and our house. From figuring out how... read moreHD Auston was simply awesome. Adam, Curtis and Rick figured out a way to fit everything in the truck, through the doors and where it belonged while taking care of both the items and our house. From figuring out how to fit a treadmill through 3 separate doors, to rebuilding beds these guys were awesome. Cannot recommend them enough. Great guys, great work, great price. read less

I have nothing but EXCELLENT things to say about H D Auston Moving Company. Mr. Auston listens to your needs with great professionalism. His workers were on time and treat your items with great care as if it were... read moreI have nothing but EXCELLENT things to say about H D Auston Moving Company. Mr. Auston listens to your needs with great professionalism. His workers were on time and treat your items with great care as if it were their own. I've been using HD Auston Moving since the 80's now its 2020 !!! That should tell you something . AWESOME service !

C. Hurst read less

This was the best moving experience ever! After a horrible moving experience with another company a few years ago, I was hesitant to hire movers for my upcoming move. After booking the appointment, HD Auston reached out 10 days, 5... read moreThis was the best moving experience ever! After a horrible moving experience with another company a few years ago, I was hesitant to hire movers for my upcoming move. After booking the appointment, HD Auston reached out 10 days, 5 days, and 2 days before the move to see if we needed any help. When they showed up, they moved everything out of the apartment (3rd floor 🥴) and even helped us move extra items into our cars. When they unloaded everything, they offered to set everything up and treated the furniture with care. They were very respectful and so kind! I will recommend this company to all friends and family. read less

This was the best moving experience ever! After a horrible moving experience with another company a few years ago, I was hesitant to hire movers for my upcoming move. After booking the appointment, HD Auston reached out 10 days, 5... read moreThis was the best moving experience ever! After a horrible moving experience with another company a few years ago, I was hesitant to hire movers for my upcoming move. After booking the appointment, HD Auston reached out 10 days, 5 days, and 2 days before the move to see if we needed any help. When they showed up, they moved everything out of the apartment (3rd floor ) and even helped us move extra items into our cars. When they unloaded everything, they offered to set everything up and treated the furniture with care. They were very respectful and so kind! I will recommend this company to all friends and family. read less

I didn't end up needing HD Auston moving for the move that I am planning BUT I can't say enough how pleasant, informative and and friendly the staff are and also how competitive the pricing was for the move verses... read moreI didn't end up needing HD Auston moving for the move that I am planning BUT I can't say enough how pleasant, informative and and friendly the staff are and also how competitive the pricing was for the move verses other movers in the area. Will definitely use them for Greenville moves in the future! read less

We had a fabulous experience with these movers! All 3 guys couldn't have been nicer. They worked so hard and were extremely careful- not ONE thing was broken. I highly recommend this company if you're moving. They had everything down... read moreWe had a fabulous experience with these movers! All 3 guys couldn't have been nicer. They worked so hard and were extremely careful- not ONE thing was broken. I highly recommend this company if you're moving. They had everything down to a science and had great ideas for helping me start unpacking in the most organized way. Thank you! read less

I used HD Auston to move some furniture out of 2 different locations and into my new office building. The move was so easy to coordinate. The two guys that moved all the furniture were on time, polite,... read moreI used HD Auston to move some furniture out of 2 different locations and into my new office building. The move was so easy to coordinate. The two guys that moved all the furniture were on time, polite, and efficient. I would definitely recommend them and if I need movers in the future, I would use HD Auston Moving Company again! read less

HD Auston Moving Systems provided me with an excellent and professional moving experience. I moved into a third floor apartment which was no easy feat! The team worked so hard and were willing to go above and beyond for me.... read moreHD Auston Moving Systems provided me with an excellent and professional moving experience. I moved into a third floor apartment which was no easy feat! The team worked so hard and were willing to go above and beyond for me. By the end of my move, I felt like I had a relocation team made up of friends. I highly recommend HD Auston and his team of professionals! read less

I recently used HD Auston Moving for the second time to pack my home and to move locally. Hardy was incredibly helpful during both moves, reducing my stress and worries. The movers were thorough, polite and very respectful... read moreI recently used HD Auston Moving for the second time to pack my home and to move locally. Hardy was incredibly helpful during both moves, reducing my stress and worries. The movers were thorough, polite and very respectful of my belongings. They finished up earlier than I expected on both days, leaving me extra time to unpack. I highly recommend them! read less

John and Ronnie were great! They moved everything in a timely manner and took great care not to damage anything. I highly recommend them. My quote was reasonable and accurate.

Our business move was scheduled very promptly to meet our convenience. The move was smooth, the movers were careful, professional and completed the job within budget. Each time we've interacted with HD Auston, the owner and staff have been courteous,... read moreOur business move was scheduled very promptly to meet our convenience. The move was smooth, the movers were careful, professional and completed the job within budget. Each time we've interacted with HD Auston, the owner and staff have been courteous, professional and friendly. read less

We needed their help disassembling, moving and reassembling some office furniture. Our team was professional, very nice, and very quick. I would definitely recommend them!!!

Second time using H D Auston and will use them again for our next (and hopefully final) move. Great response time and although there was a little glich on the pick up they made it right!

We were in a jam due to a change in our closing and HD Auston really came through for us. They did a great job and Hardy, the owner, was great. I highly recommend them.

Hardy was so friendly, professional, and helpful arranging the move of a baby grand piano. His movers were punctual and also very nice and efficient. Auston Moving made this an easy process, where other companies I contacted had hemmed and... read moreHardy was so friendly, professional, and helpful arranging the move of a baby grand piano. His movers were punctual and also very nice and efficient. Auston Moving made this an easy process, where other companies I contacted had hemmed and hawed about whether they could even handle the project. I highly recommend them! read less

I suggested this family business to my cousin. She and her husband moved from South Carolina to Georgia. Before hiring this company...they interviewed others. My cousin has beautiful furniture and some collectable paintings. ALL of their belongings were... read moreI suggested this family business to my cousin. She and her husband moved from South Carolina to Georgia. Before hiring this company...they interviewed others. My cousin has beautiful furniture and some collectable paintings. ALL of their belongings were handled so professionally. So proud that I was able to help them choose the right company to take care of their needs. read less

From first phone call to last item placed in the house we were very pleased with HD Auston. The price was very reasonable and the service was excellent. The movers were professional, efficient and a pleasure to work with. We... read moreFrom first phone call to last item placed in the house we were very pleased with HD Auston. The price was very reasonable and the service was excellent. The movers were professional, efficient and a pleasure to work with. We highly recommend HD Auston! read less

I highly recommend this company to help you move. They was very professional and, they got it done. I like how they made me laugh and felt very comfortable. It was 2 gentlemen AJ and couldn't remember the... read moreI highly recommend this company to help you move. They was very professional and, they got it done. I like how they made me laugh and felt very comfortable. It was 2 gentlemen AJ and couldn't remember the other name, and I hate that. They both did a great job helping me get settle in my new home today. Thanks read less

Hardy and his sons, third generation movers, have done numerous jobs for me for many years, including storing furniture. I highly recommend them.

These guys are pros. They wrap and secured every item I own and moved me to a storage unit then 2 weeks later into our new home. They arrive on time and keep the floors protected the entire process. The... read moreThese guys are pros. They wrap and secured every item I own and moved me to a storage unit then 2 weeks later into our new home. They arrive on time and keep the floors protected the entire process. The company always answers the phone each time I called and sends confirmation e-mails and text messages. They are the best. read less