Frequently Asked Questions

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This is mostly up to you and how flexible your moving date can be. If you know that you have to be moved out of your current home at a specific date, then it is advisable to book your move as soon as you know that date. You might want to also consider that  days, like weekends or the weeks at the beginning or end of any given month, can be very busy times for moving companies and therefore making scheduling your move a tad more tricky. Rule of thumb, the sooner you can schedule your move, the less stress you will have, come moving day.

Your movers will certainly disassemble your furniture and then reassemble it at the new destination. Just make sure to point the furniture out to your moving consultant, who does your in-home estimate and we will have this service included in your moving quote. There are some specialty furniture pieces, like pianos, pool tables, big glass chandeliers or the like that need special attention and are outside the regular scope of disassembly and reassembly. Please contact your moving company to assure that your specialty furniture is taken care of during your move.

Even though our movers and packers at HD Auston Moving Systems take great care to prevent and avoid any damage or loss to your belongings, there can always be unforeseen incidents. If you think that your goods need more than the regular minimum insurance per pound, please contact one of our professional moving consultants and they will help you to find the appropriate insurance coverage for you.

The length of your move depends on a number of different factors. Some examples would be, whether you are you moving long distance to another state or moving within your city, what time of the year are you moving, especially if you live in a region that has wintry conditions. Please speak to one of our team polite members and we will work hard to meet your time requirements.

In order to receive an exact moving estimate, it is critical that you provide your moving consultant with as detailed information as possible. 

Excluding to mention additional items that need to be transported at the time of the estimate, might not only increase your moving cost, but might also mean that your moving crew will not be able to assist you. The crew might arrive at your home without the equipment needed for the extra items or with not enough movers or trucks, as they would expect different circumstances.

Moving can be utterly stressful for pets and there is no place in the moving truck that would be suitable for your pet. Due to liability and safety reasons, pets can not be transported in moving vans. To keep the trauma for your pet as small as possible and to ensure its physical and emotional well being, it would be best to ask a friend or neighbor to watch your pet or book its stay at a professional kennel, during the move.

Having a labeling system is very helpful to keep your boxes organized. You could either use color coded labels that you assign to each room or mark your boxes with the room names, they are meant for. For example MB for master bath; LR for living room, MBR for master bedroom or blue labels for the dining room and red labels for the bathroom. The best way is to mark your boxes on three sides to ensure that the label can be seen, no matter how the box is set down. Please stay consistent with your labeling method. This will make it easy for you and for your movers to quickly identify where which box is supposed to go. 

Hazardous items, like firearms, paint cans, propane gas tanks and other similar items cannot be placed in the back of the moving truck, since it could cause a fire or explosion risk and therefore potentially damage your other goods. You might want to consider to dispose of them or very carefully move them at your own risk. For any questions regarding your gas- or fuel-operated items, please contact your moving consultant, who will happily assist you.

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HD AUSTON MOVING SYSTEMS

  • 5 star ratingExcellent service, prompt and they provide a quality move. My movers were polite, professional and courteous! Highly recommend!!! Thanks HD!!

    Trey S. Avatar
    Trey S.
    7/29/2019

    1 star ratingGave me a quote - then charged me more because "it took more time than expected".  Broke my favorite piece of furniture and then took months to repair it.  Broke my sleep one bed - I slept on the couch... read more

    Glenn E. Avatar
    Glenn E.
    6/04/2019

    Both my mother-in-law and our family recently used this moving company and were very impressed with their work. The movers were very hard-working, didn’t dawdle or waste time, and didn’t damage anything. The workers were polite and professional. We would... read more

    L W. Avatar
    L W.
    4/25/2019

    5 star ratingMy recent move was made so much easier with the services of HD Auston. Great care was taken to be sure my belongings were shipped safely and securely. My house was set up and ready when the men finished. Thank you.

    Cathy H. Avatar
    Cathy H.
    3/19/2019
  • These guys are awesome. I had a very large hot tub they had to move down from a six foot high deck. They had it off within an hour and headed to the destination. Very nice and capable people.

    Christa P. Avatar
    Christa P.
    11/13/2018

    Great experience. Arrived on time, were friendly, efficient, and careful. Thanks much!

    Lynne S. Avatar
    Lynne S.
    11/10/2018

    Had a Loom & Leaf mattress delivered by HD Auston (Loom & Leaf's pick, not mine). Delivery guys were fine, they brought it in the house and removed the old one without any problems. However, they arrived in the pouring... read more

    Mark M. Avatar
    Mark M.
    8/19/2018

    1 star ratingThey did a pack and move for me as well as storage. I had several things stolen from me. When I reported it they sent me a $100 gift card and basically said sucks for you. I'm still super upset... read more

    Ashley L. Avatar
    Ashley L.
    7/08/2018
  • Three strong, young gentlemen arrived at my house, quickly and carefully packed my furniture into a truck. They were careful, courteous, and efficient. They left, I left and arrived at my new home about 2 minutes before the... read more

    Ellen C. Avatar
    Ellen C.
    6/12/2018

    5 star ratingThey answered the phone (unlike others). Responded promptly (unlike others). Gave a fair quote (unlike others - see the pattern? :-)). Showed up on time. Very nice, polite guys. Professional. Move went without a hitch. Company called and followed up... read more

    Red F. Avatar
    Red F.
    4/26/2018

    Moving is usually a hectic experience, but these movers did everything possible to make our move as easy as possible. From the initial estimate, scheduling, packing, moving to storage and then to our new home the management and the movers... read more

    Linda P. Avatar
    Linda P.
    3/14/2018

    Exceptional experience with HD Auston Moving. I received a reasonable bid for moving a few pieces of furniture within the state of SC. Every phone call was returned, followed up with emails when requested. The move was... read more

    Diane W. Avatar
    Diane W.
    1/17/2018
  • Our family was lucky enough to use HD Auston for our last move. Their team was very professional, courteous and was willing to go the extra mile to make our move seamless. Due to weather and the job... read more

    Gary S. Avatar
    Gary S.
    11/28/2017