Frequently Asked Questions
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This is mostly up to you and how flexible your moving date can be. If you know that you have to be moved out of your current home at a specific date, then it is advisable to book your move as soon as you know that date. You might want to also consider that days, like weekends or the weeks at the beginning or end of any given month, can be very busy times for moving companies and therefore making scheduling your move a tad more tricky. Rule of thumb, the sooner you can schedule your move, the less stress you will have, come moving day.
Your movers will certainly disassemble your furniture and then reassemble it at the new destination. Just make sure to point the furniture out to your moving consultant, who does your in-home estimate and we will have this service included in your moving quote. There are some specialty furniture pieces, like pianos, pool tables, big glass chandeliers or the like that need special attention and are outside the regular scope of disassembly and reassembly. Please contact your moving company to assure that your specialty furniture is taken care of during your move.
Even though our movers and packers at HD Auston Moving Systems take great care to prevent and avoid any damage or loss to your belongings, there can always be unforeseen incidents. If you think that your goods need more than the regular minimum insurance per pound, please contact one of our professional moving consultants and they will help you to find the appropriate insurance coverage for you.
The length of your move depends on a number of different factors. Some examples would be, whether you are you moving long distance to another state or moving within your city, what time of the year are you moving, especially if you live in a region that has wintry conditions. Please speak to one of our team polite members and we will work hard to meet your time requirements.
In order to receive an exact moving estimate, it is critical that you provide your moving consultant with as detailed information as possible.
Excluding to mention additional items that need to be transported at the time of the estimate, might not only increase your moving cost, but might also mean that your moving crew will not be able to assist you. The crew might arrive at your home without the equipment needed for the extra items or with not enough movers or trucks, as they would expect different circumstances.
Moving can be utterly stressful for pets and there is no place in the moving truck that would be suitable for your pet. Due to liability and safety reasons, pets can not be transported in moving vans. To keep the trauma for your pet as small as possible and to ensure its physical and emotional well being, it would be best to ask a friend or neighbor to watch your pet or book its stay at a professional kennel, during the move.
Having a labeling system is very helpful to keep your boxes organized. You could either use color coded labels that you assign to each room or mark your boxes with the room names, they are meant for. For example MB for master bath; LR for living room, MBR for master bedroom or blue labels for the dining room and red labels for the bathroom. The best way is to mark your boxes on three sides to ensure that the label can be seen, no matter how the box is set down. Please stay consistent with your labeling method. This will make it easy for you and for your movers to quickly identify where which box is supposed to go.
Hazardous items, like firearms, paint cans, propane gas tanks and other similar items cannot be placed in the back of the moving truck, since it could cause a fire or explosion risk and therefore potentially damage your other goods. You might want to consider to dispose of them or very carefully move them at your own risk. For any questions regarding your gas- or fuel-operated items, please contact your moving consultant, who will happily assist you.
TRUSTED - DISCRETE - PROFESSIONAL
Both my mother-in-law and our family recently used this moving company and were very impressed with their work. The movers were very hard-working, didn’t dawdle or waste time, and didn’t damage anything. The workers were polite and professional. We would... read moreL W.4/25/2019
My recent move was made so much easier with the services of HD Auston. Great care was taken to be sure my belongings were shipped safely and securely. My house was set up and ready when the men finished. Thank you.Cathy H.3/19/2019
These guys are awesome. I had a very large hot tub they had to move down from a six foot high deck. They had it off within an hour and headed to the destination. Very nice and capable people.Christa P.11/13/2018
Great experience. Arrived on time, were friendly, efficient, and careful. Thanks much!Lynne S.11/10/2018
Had a Loom & Leaf mattress delivered by HD Auston (Loom & Leaf's pick, not mine). Delivery guys were fine, they brought it in the house and removed the old one without any problems. However, they arrived in the pouring... read moreMark M.8/19/2018
Three strong, young gentlemen arrived at my house, quickly and carefully packed my furniture into a truck. They were careful, courteous, and efficient. They left, I left and arrived at my new home about 2 minutes before the... read moreEllen C.6/12/2018
They answered the phone (unlike others). Responded promptly (unlike others). Gave a fair quote (unlike others - see the pattern? :-)). Showed up on time. Very nice, polite guys. Professional. Move went without a hitch. Company called and followed up... read moreRed F.4/26/2018
Moving is usually a hectic experience, but these movers did everything possible to make our move as easy as possible. From the initial estimate, scheduling, packing, moving to storage and then to our new home the management and the movers... read moreLinda P.3/14/2018
Exceptional experience with HD Auston Moving. I received a reasonable bid for moving a few pieces of furniture within the state of SC. Every phone call was returned, followed up with emails when requested. The move was... read moreDiane W.1/17/2018
Our family was lucky enough to use HD Auston for our last move. Their team was very professional, courteous and was willing to go the extra mile to make our move seamless. Due to weather and the job... read moreGary S.11/28/2017
This is my second time moving with Rodney's team. As before, they arrived on time and did a walkthrough of our apartment to get an understanding of what we would like to have done. They were very conscientious about pointing... read moreCatherine H.6/14/2021
Hired to do local move from 3 bedroom 2 bath duplex into a 4 bedroom 3 bath house. First of they were courtesy enough to call and let us know when they would arrive. They arrived exactly when they said... read moreMatthew W.5/30/2021
Very professional service. The guys communicated well and did what they said they would do. Highly recommended.Maurice M.5/26/2021
Hardy is a awesome wonderful man. He understood I had to get things moved very soon because of a court order from my ex fiance and he set me up to move on the date I had to be moved... read moreMisti A.5/16/2021
Movers were very friendly and showed genuine interest in a smooth and successful transition. We used this company before and called on them again because they had done so well in moving us 11 years ago. Very well pleased... read moreJudith D.5/12/2021
Hardy and Robert have been, through multiple moves, always been amazingly available and responsive. Movers have been willing to be patient when we were not sure where things were going. A great experience or at least as much as moving... read moreGary M.5/01/2021
Prompt, courteous, and professional. We had a totally positive experience with HD Auston Moving Systems and are giving them the highest possible rating. Hardy returned our initial call quickly and communicated well throughout the process. The movers did everything they... read moreDanna P.4/16/2021
Someone recommended Hardy Austin moving to me, and I am sure glad they did. From the first phone call I made to them to the last piece of furniture was in my house Hardy handled everything from the planning and... read morePaul C.12/07/2020
We had a great experience with Auston Movers! Friends had used them a couple of times and highly recommended them. They are professional, yet kind and friendly. The guys arrived promptly and worked very hard. They wrapped all our furniture... read moreDeb F.11/03/2020
HD Auston movers did a wonderful job of moving a trundle bed from a neighbors house to mine. Would not have been able to get this nice item for my guest room if not for them. We all... read moreDana W.10/03/2020
Auston Moving is an exemplary company. From the first time I spoke with them to the end of the process, they were responsive, thorough snd attentive. My move was carried out perfectly. I recommend this company highly.A.M. R.9/20/2020
They showed up on time, were very friendly, and they did a wonderful job!Anna J.9/15/2020
They showed up on time, were very friendly, and they did a wonderful job!A G.9/15/2020
HD Auston Moving Systems did a fantastic job helping my Mom move back in June 2020. All of the guys from the moving crew were very professional and super helpful. They went above and beyond with moving and assembly everything... read moreA G.8/31/2020
HD Auston Moving Systems did a fantastic job helping my Mom move back in June 2020. All of the guys from the moving crew were very professional and super helpful. They went above and beyond with moving and assembly everything... read moreMichael S.8/31/2020
So awesome. Professional. Courteous. Very careful with our belongings. Cant recommend highly enough.A L.8/22/2020
HD Auston was simply awesome. Adam, Curtis and Rick figured out a way to fit everything in the truck, through the doors and where it belonged while taking care of both the items and our house. From figuring out how... read moreA G.8/15/2020
HD Auston was simply awesome. Adam, Curtis and Rick figured out a way to fit everything in the truck, through the doors and where it belonged while taking care of both the items and our house. From figuring out how... read moreIan T.8/15/2020
I have nothing but EXCELLENT things to say about H D Auston Moving Company. Mr. Auston listens to your needs with great professionalism. His workers were on time and treat your items with great care as if it were... read moreCarol H.7/23/2020
This was the best moving experience ever! After a horrible moving experience with another company a few years ago, I was hesitant to hire movers for my upcoming move. After booking the appointment, HD Auston reached out 10 days, 5... read moreLindsey C.7/20/2020
I didn't end up needing HD Auston moving for the move that I am planning BUT I can't say enough how pleasant, informative and and friendly the staff are and also how competitive the pricing was for the move verses... read moreJanna S.7/14/2020
We had a fabulous experience with these movers! All 3 guys couldn't have been nicer. They worked so hard and were extremely careful- not ONE thing was broken. I highly recommend this company if you're moving. They had everything down... read moreSarah J.6/30/2020
I used HD Auston to move some furniture out of 2 different locations and into my new office building. The move was so easy to coordinate. The two guys that moved all the furniture were on time, polite,... read moreMaria A.6/27/2020
HD Auston Moving Systems provided me with an excellent and professional moving experience. I moved into a third floor apartment which was no easy feat! The team worked so hard and were willing to go above and beyond for me.... read moreKristen S.6/26/2020
I recently used HD Auston Moving for the second time to pack my home and to move locally. Hardy was incredibly helpful during both moves, reducing my stress and worries. The movers were thorough, polite and very respectful... read moreJennifer H.6/15/2020
John and Ronnie were great! They moved everything in a timely manner and took great care not to damage anything. I highly recommend them. My quote was reasonable and accurate.tabandme6/02/2020
Our business move was scheduled very promptly to meet our convenience. The move was smooth, the movers were careful, professional and completed the job within budget. Each time we've interacted with HD Auston, the owner and staff have been courteous,... read moreBernell K.4/20/2020
We needed their help disassembling, moving and reassembling some office furniture. Our team was professional, very nice, and very quick. I would definitely recommend them!!!Kristie S.3/17/2020