Frequently Asked Questions

Both my mother-in-law and our family recently used this moving company and were very impressed with their work. The movers were very hard-working, didn’t dawdle or waste time, and didn’t damage anything. The workers were polite and professional. We would... read moreBoth my mother-in-law and our family recently used this moving company and were very impressed with their work. The movers were very hard-working, didn’t dawdle or waste time, and didn’t damage anything. The workers were polite and professional. We would recommend this moving company to anybody. I’d give them a five-star rating!

Linda Wright read less

My recent move was made so much easier with the services of HD Auston. Great care was taken to be sure my belongings were shipped safely and securely. My house was set up and ready when the men finished. Thank you.

These guys are awesome. I had a very large hot tub they had to move down from a six foot high deck. They had it off within an hour and headed to the destination. Very nice and capable people.

Great experience. Arrived on time, were friendly, efficient, and careful. Thanks much!

Had a Loom & Leaf mattress delivered by HD Auston (Loom & Leaf's pick, not mine). Delivery guys were fine, they brought it in the house and removed the old one without any problems. However, they arrived in the pouring... read moreHad a Loom & Leaf mattress delivered by HD Auston (Loom & Leaf's pick, not mine). Delivery guys were fine, they brought it in the house and removed the old one without any problems. However, they arrived in the pouring rain and would have walked all over our white carpeting with their wet shoes had I not provided an old towel at the doorway and insisted they use it. That was minor but am mentioning it as Loom & Leaf advertises their product delivery service to be "white glove delivery!" Ha! Other than that, delivery guys were courteous and accommodating. Major issue I had is with their scheduler. He called afternoon before to advise a delivery window of between 12 and 4. I said I had a lunch meeting scheduled for the day of delivery and asked if they could they make the delivery late in the window of time offered rather than earlier as I did not wish to cancel the meeting. No, they absolutely could not do that. Their scheduler assured me delivery would likely occur early in that window, probably within the 12 to 12:30 time frame. He acted like there was absolutely no choice in matter. Delivery guys actually showed up at 5:15 pm! To say the least, not thrilled with sitting around waiting for 5 hours for them to show up. I called scheduler to find out what went wrong but he had left for the day. Three days later he called back. Said not his fault, he has no control. Not even the slightest of an apology was offered. Additional later note: the scheduler's supervisor called me the next day and apologized. He investigated, said the rain and a longer than expected delivery at a customer put them way behind that afternoon. Said he is taking steps for future to ensure customers are advised promptly when they won't be able to make the initial delivery indication. He tried to make it right and I appreciated that response. read less

Three strong, young gentlemen arrived at my house, quickly and carefully packed my furniture into a truck. They were careful, courteous, and efficient. They left, I left and arrived at my new home about 2 minutes before the... read moreThree strong, young gentlemen arrived at my house, quickly and carefully packed my furniture into a truck. They were careful, courteous, and efficient. They left, I left and arrived at my new home about 2 minutes before the truck arrived, and they reversed the process. All was accomplished quickly and in good order. My biggest concern was for my baby grand piano, but I need not have worried at all. They took very good care of it - and the price was very reasonable. read less

They answered the phone (unlike others). Responded promptly (unlike others). Gave a fair quote (unlike others - see the pattern? :-)). Showed up on time. Very nice, polite guys. Professional. Move went without a hitch. Company called and followed up... read moreThey answered the phone (unlike others). Responded promptly (unlike others). Gave a fair quote (unlike others - see the pattern? :-)). Showed up on time. Very nice, polite guys. Professional. Move went without a hitch. Company called and followed up after the move. As good as it gets - I definitely recommend them. read less

Moving is usually a hectic experience, but these movers did everything possible to make our move as easy as possible. From the initial estimate, scheduling, packing, moving to storage and then to our new home the management and the movers... read moreMoving is usually a hectic experience, but these movers did everything possible to make our move as easy as possible. From the initial estimate, scheduling, packing, moving to storage and then to our new home the management and the movers were professional, cheerful, helpful and took the greatest care of our things. We would definitely recommend HD Austin Moving Systems to our friends and family. read less

Exceptional experience with HD Auston Moving. I received a reasonable bid for moving a few pieces of furniture within the state of SC. Every phone call was returned, followed up with emails when requested. The move was... read moreExceptional experience with HD Auston Moving. I received a reasonable bid for moving a few pieces of furniture within the state of SC. Every phone call was returned, followed up with emails when requested. The move was flawless. Polite, punctual, trustworthy movers delivered a china cabinet and table in perfect condition. I have already recommended them to friends. read less

Our family was lucky enough to use HD Auston for our last move. Their team was very professional, courteous and was willing to go the extra mile to make our move seamless. Due to weather and the job... read moreOur family was lucky enough to use HD Auston for our last move. Their team was very professional, courteous and was willing to go the extra mile to make our move seamless. Due to weather and the job being a little more than what was expected, the job wound up taking an additional 1/2 day and man power. The owner (Hardy) was willing to stick to what he quoted and only charged the preset amount. He is a man of character and integrity. Although, I plan to never t move again- I would certainly use HD Auston if we do. Highly Recommend!!! read less

We needed their help disassembling, moving and reassembling some office furniture. Our team was professional, very nice, and very quick. I would definitely recommend them!!!

Second time using H D Auston and will use them again for our next (and hopefully final) move. Great response time and although there was a little glich on the pick up they made it right!

We were in a jam due to a change in our closing and HD Auston really came through for us. They did a great job and Hardy, the owner, was great. I highly recommend them.

Hardy was so friendly, professional, and helpful arranging the move of a baby grand piano. His movers were punctual and also very nice and efficient. Auston Moving made this an easy process, where other companies I contacted had hemmed and... read moreHardy was so friendly, professional, and helpful arranging the move of a baby grand piano. His movers were punctual and also very nice and efficient. Auston Moving made this an easy process, where other companies I contacted had hemmed and hawed about whether they could even handle the project. I highly recommend them! read less

I suggested this family business to my cousin. She and her husband moved from South Carolina to Georgia. Before hiring this company...they interviewed others. My cousin has beautiful furniture and some collectable paintings. ALL of their belongings were... read moreI suggested this family business to my cousin. She and her husband moved from South Carolina to Georgia. Before hiring this company...they interviewed others. My cousin has beautiful furniture and some collectable paintings. ALL of their belongings were handled so professionally. So proud that I was able to help them choose the right company to take care of their needs. read less

From first phone call to last item placed in the house we were very pleased with HD Auston. The price was very reasonable and the service was excellent. The movers were professional, efficient and a pleasure to work with. We... read moreFrom first phone call to last item placed in the house we were very pleased with HD Auston. The price was very reasonable and the service was excellent. The movers were professional, efficient and a pleasure to work with. We highly recommend HD Auston! read less